This Privacy Policy explains how 369jili handles personal information when you browse the platform, register an account, verify your identity, make a payment, contact support, or use gaming services. At 369jili, privacy is part of the everyday player experience, not a line hidden at the bottom of a page.
Effective date: 1 January 2025
These practical privacy commitments cover the information players ask about most often. The full 369jili policy appears below and should be read together with the applicable account and gaming rules.
369jili collects information for identifiable purposes such as registration, identity checks, account security, payments, support, fraud prevention, and service improvement. We aim to tell you why information is needed before or when it is collected.
369jili applies organisational and technical controls intended to protect account records and transaction details. Access is limited according to operational need, while payment processing is handled through supported Philippine payment channels.
Players may ask 369jili about their records, request appropriate corrections, and raise privacy concerns. Some information must still be retained when required for security, legal compliance, payment disputes, or responsible gaming controls.
This policy applies to personal information processed through the 369jili website, player accounts, games, payment functions, security systems, promotions, and support channels. It covers visitors as well as registered players. When you use 369jili, you acknowledge that your information may be handled as described here.
The policy should be read alongside the 369jili Terms and Conditions. If a particular feature gives you an additional privacy notice, that notice applies to the feature concerned. We may update this document when services, operational practices, or legal obligations change.
The information collected depends on how you interact with 369jili. A visitor who only reads a public page provides less information than a verified player who deposits, plays, and withdraws. Categories may include:
Please provide accurate information. Incorrect details can delay verification and withdrawals or prevent 369jili from protecting an account properly. Do not submit information about another person unless you are legally authorised to do so.
Most information comes directly from you when you register, complete verification, update a profile, make a transaction, claim an offer, set a responsible gaming limit, or speak with support. 369jili also generates records as you use the platform, including account activity, gameplay history, and security logs.
Some details may come from payment providers, identity-verification services, fraud-prevention systems, or other service providers involved in delivering 369jili functions. For example, GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfers, BDO, BPI, UnionBank, and Visa or Mastercard processing may return transaction confirmation or failure information.
Technical records may be collected automatically when a browser connects to 369jili. These records help maintain sessions, detect suspicious logins, understand performance problems, and keep the mobile experience practical for players using different devices and Philippine networks.
369jili uses personal information only where there is an operational, contractual, security, regulatory, or legitimate service reason. Common purposes include:
Where consent is the appropriate basis for a particular activity, 369jili will seek that consent. Where processing is necessary to deliver requested services or comply with legal duties, refusing required information may mean that an account cannot be opened or a transaction cannot be completed.
Deposits and withdrawals require reliable records. 369jili may process the payer or recipient name, transaction reference, amount, date, payment method, and status. This helps match funds to the correct player, investigate failed payments, prevent misuse, and maintain accurate wallet balances.
369jili supports commonly used Philippine payment methods, including GCash, Maya, GrabPay, Coins.ph, InstaPay and PESONet bank transfers, BDO, BPI, UnionBank, and Visa or Mastercard bank cards. A payment provider processes information under its own operational and privacy responsibilities. 369jili receives only the information reasonably needed to confirm and manage the transaction.
Never send a full card password, one-time password, wallet PIN, or online-banking password to 369jili. Legitimate support staff do not need those credentials to check a transaction. If someone requests them while claiming to represent the platform, stop the conversation and report the incident.
369jili does not treat player information as a product for sale. Information may be shared only where reasonably necessary to operate services, protect players, process transactions, investigate misconduct, or comply with the law.
Recipients may include payment processors, hosting and technology providers, account-verification services, professional advisers, fraud-prevention specialists, and authorities acting under valid powers. Providers working for 369jili are expected to use information only for agreed services and to apply suitable confidentiality and security measures.
Information may also be disclosed if 369jili reasonably believes this is necessary to investigate fraud, prevent harm, defend legal rights, enforce platform rules, or respond to a valid legal process. We consider the nature and scope of a request before releasing information.
369jili uses layered administrative and technical measures intended to reduce the risk of unauthorised access, disclosure, alteration, or loss. No website can promise absolute security, but 369jili reviews controls and responds to suspected incidents according to their nature and potential impact.
Players also have an important role. Use a strong password that is not shared with another service, keep your registered mobile number and email secure, sign out on shared devices, and review account transactions regularly. Contact 369jili promptly if you notice a login, bet, deposit, or withdrawal that you do not recognise.
Support may ask verification questions before discussing sensitive account details. This can feel like an extra step, Kabayan, but it helps prevent another person from obtaining your information or taking control of your balance.
369jili may use cookies and related browser storage to maintain logins, remember preferences, support security, measure service performance, and understand how pages function. Some technologies are needed for essential account operations, while others help improve the user experience.
Browser settings generally allow you to remove or block cookies. Blocking essential storage may prevent login, wallet, security, or gameplay features from working correctly. 369jili aims to limit cookie use to legitimate platform and service needs.
369jili keeps information only for as long as reasonably needed for the purposes described in this policy. Retention periods differ by record type. Account, transaction, responsible gaming, security, complaint, and dispute records may need to remain available after an account closes.
Information may be retained where necessary to meet legal obligations, prevent repeat fraud, honour self-exclusion, establish or defend a claim, or resolve an outstanding transaction. When records are no longer required, 369jili will take reasonable steps to delete, anonymise, or securely dispose of them.
Subject to applicable Philippine law and valid limitations, you may ask whether 369jili holds personal information about you, request access to relevant records, and ask for inaccurate or incomplete details to be corrected. You may also raise an objection or request deletion where an appropriate legal basis exists.
Some requests cannot be completed in full. For example, 369jili may need to preserve transaction records, security evidence, responsible gaming restrictions, or information connected to an active dispute. If a request is restricted, we aim to explain the reason in a practical way.
To make a request, contact the 369jili support team using the website email shown in the footer. Include your registered details and explain what you need. Identity verification may be required before personal records are released or changed.
Responsible gaming information can be sensitive. When a player sets a limit, takes a cooling-off period, requests self-exclusion, or asks 369jili for support, relevant records may be used to apply the chosen protection and prevent the restriction from being bypassed.
Access to these records is limited to appropriate operational needs. 369jili may retain self-exclusion and related security information after account closure when necessary to honour the player’s request and meet responsible gaming responsibilities.
369jili may revise this Privacy Policy when services, technology, payment arrangements, security practices, or legal requirements change. The effective date at the top of the page shows when the current version began to apply. Material changes may also be communicated through the platform where appropriate.
If you have a privacy concern, please contact 369jili before sending sensitive documents. Explain the account or data issue clearly and include only the information needed to identify the request. The support email is support@369jili.best.
369jili will review the concern, may confirm your identity, and will respond according to the nature and complexity of the request. Privacy questions are taken seriously, whether they involve a profile correction, payment record, security event, account closure, or responsible gaming setting.
Privacy rights should be understandable and usable. If something in your account is wrong or you want to know how a record is being handled, you may contact 369jili with a clear request. We may ask for verification so personal information is not disclosed to the wrong person.
Request information about the personal records 369jili holds and how relevant categories are used.
Tell 369jili if your registered name, contact details, or other account information is inaccurate.
Report suspected misuse, an unfamiliar account event, or a question about data sharing or retention.
Review account communications and available settings while keeping essential service notices active.
Register to create a protected player account or log in to review your existing details. Please read this 369jili policy carefully and keep your login, wallet PINs, and one-time passwords private at all times.